Service Manager
No of Vacancy: 1
Key Responsibilities:
- Coordinate and participate with the installation teams to help troubleshoot problems and resolve customer concerns while managing service and commissioning engineers.
- Hire, manage and develop resources for projects.
- Ensure that the service quality and service turnaround times are above expectations of the client.
- Identify areas of improvement to raise the existing Service turnaround time.
- Create and maintain service reports on ERPs to safeguard client job history.
- Monitor all process information entered in ERP, POS processed, and petty cash used.
- Manage all inventories requested are available before time (international / local) so that there are no delays in completion of project.
- Develop, implement, and review operational policies and procedures.
- Participate in internal audits.
- Checking all equipment’s, spares & documentation ahead of a job to make sure it is ready.
- Conducting quality assurance and safety checks on all equipment.
- Resolve daily operational challenges through consistent monitoring to ensure compliance with safety and security regulations and standard operating procedures.
- Function as subject matter expert and recommend technical solutions for issues raised by Service Engineers / Clients.
Desired Candidate Profile:
- Bachelor’s degree / Diploma in Electrical Engineering, Electronics / Automation, and instrumentation.
- Should have a minimum of 8 years & above experience in service & installations of marine products related to NAVCOM/LSA/FFA /Automation/Diving.
- Excellent academics and technical knowledge and ability to apply learned knowledge.
- Strong computer proficiency in MS Office applications /Project manager.
- Should have strong leadership & decision-making skills.
- Strong analytical skills.
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AMIT is proud to be an equal opportunity employer and is committed to providing equal opportunities to all employees and applicants for employment. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected status