1.Where is my order?

A. Track your order

• Our Logistics partner shall send you a message to track your order.
• Select the ‘Track Parcel’ button to track your parcel.

B.Check the estimated delivery date

• You’ll find this date in the message sent to you by our logistics partner
• Remember, this date is an estimate, so your order may arrive before, on, or slightly after your estimated delivery date.
• To see the progress of your order, please refer to our logistics partner’s message.
• If the tracking doesn’t show any updates or is blank, don’t worry! Please wait until your estimated delivery date. There may be a delay with your tracking being updated, but it should be updated soon.

C.I’m still waiting for my order

Wait until your estimated delivery date. Please wait a little bit more for your order to be delivered (especially during busy times) – our carriers are always doing their best to get your order to you. Make sure you check your tracking link for the latest updates.

2.How can I find your international delivery information?

Find all international delivery information here (When the customer clicks, the method of delivery must be shown). Simply select the relevant country from the drop-down list and you’ll be presented with the different delivery methods available and costs.

A.What are the basics?

• Delivery services are available for most of the countries that we ship to through United Parcel Service, Inc. (UPS). Once you’ve entered your delivery address, you’ll be able to see the available delivery services.
• Your order will be sent out via the most suitable carrier, depending on size and weight.

B.How much does delivery cost?

Shipping costs are calculated automatically at the checkout page when both the destination and delivery service are selected.

C.Can I track my order?

Tracking is available on UPS Delivery services. You’ll receive a shipping confirmation email from the warehouse and a tracking link for your parcel from UPS so you can follow its journey.

D.When will my order be delivered?

• during normal business working hours and may require a signature on receipt, so we suggest your order is delivered to an address where someone will be available to accept it.
• If you’re not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange delivery.
• Please be advised that on any public holiday dates in your country, deliveries will not be made. In this instance, please expect your order to arrive the next business day.

3.Will my parcel be charged customs and import charges?

In most cases, any customs or import duties are charged once the parcel reaches its destination country.

A.Will I be charged handling fees or taxes?

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel.

B.How will I be charged for customs and import charges?

• AMIT has no control over these charges, and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.
• It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

4.Can I have my order delivered to my work address?

Yes. We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods.

5.Can I have my parcel redirected to a different address?

For your security, we aren’t able to change the address your order is being sent to. Don’t worry – if you’re not in when a delivery is attempted, our carrier will notify you advising how to arrange a redelivery or where you can pick up your parcel.

6.What happens if I’m not in when my order arrives?

• Someone should be home when your parcel is due to be delivered as we may need a signature. However, don’t worry if this isn’t possible as our delivery partner usually tries to deliver more than once.
• Alternatively, according to your instructions, they’ve either left it with the security office or left it in a safe place. Otherwise, they will inform you when they will try redelivery or give you details about how to collect it.

7.Can I track the delivery of my order?

• Since your order has been sent to you using a trackable service, you can follow its journey to you. You’ll receive a message with a tracking link from our logistics partner once your order is on its way; simply follow the tracking link to view the up-to-date tracking.
• If the tracking doesn’t show any updates or is blank, please wait until your estimated delivery date for your order to be delivered. Your tracking updates may be delayed, but they should be updated soon.

8.Can I choose a specific time or day for my delivery?

It’s not possible to give an exact time and date of when your order will be with you. The estimate date that you’re presented with at checkout and the specific date in the message will be the date your order will be with you.

9.Why has my order been returned to AMIT?

If your order has been returned to AMIT by one of our delivery partners, it’s likely to be for one of the following reasons:

• The parcel was refused.
• Our delivery partner was unable to access the address after several attempts.
• The delivery address was incomplete.
• The parcel was damaged in transit.
• The order was not collected from the pickup point within 10 days of it being delivered.
• There may have been unpaid customs charges or import duties on the order.

We’re really sorry your order hasn’t made it to you. If you’d still like the items and they’re still in stock, we recommend placing a new order at a delivery address that is easily accessible to our delivery partners.