No. of Vacancies: 1

Key Job Responsibilities:

• Responding to Customer Inquiries: Addressing customer questions, concerns, and inquiries through various communication channels such as phone, email, chat, or social media.
• Problem Resolution: Identifying and resolving customer issues by providing accurate information, troubleshooting, and finding appropriate solutions.
• Product/Service Knowledge: Developing a strong understanding of the company’s products or services to effectively assist customers and provide accurate information.
• Order Processing: Assisting customers with placing orders, verifying order details, and ensuring timely processing.
• Communication: Maintaining clear and professional communication while interacting with customers, colleagues, and other teams.
• Documentation: Recording customer interactions, issues, and solutions in a detailed and organized manner for future reference.
• Escalation Handling: Identifying situations that require escalation to higher-level support or management and ensuring a smooth transition.
• Customer Satisfaction: Ensuring customers have a positive experience by addressing their needs promptly, empathetically, and effectively.
• Technical Assistance: Providing basic technical support, troubleshooting, and guiding customers through technical issues.
• Knowledge Base Maintenance: Contributing to the development and improvement of internal knowledge bases and FAQs for customer reference.
• Continuous Learning: Staying up-to-date with product updates, industry trends, and customer support best practices to enhance service quality.
• Cross-Functional Collaboration: Coordinating with other teams like Sales, Marketing, and Product to resolve customer issues and provide feedback for improvements.
• Performance Metrics: Meeting or exceeding targets related to response times, resolution rates, customer satisfaction scores, and other key performance indicators.
• Multitasking: Efficiently managing multiple customer interactions and tasks simultaneously, ensuring each customer receives proper attention.
• Customer Feedback: Actively seeking and utilizing customer feedback to identify areas for improvement and enhance the overall customer experience.

Desired Candidate Profile:

• Bachelor’s degree , MBA is must.
• 2-5 years of customer service experience.
• Strong leadership skills, with the ability to inspire and guide teams toward achieving goals.
• Communication skills, both written and verbal should be good.
• Familiarity with marketing tools and software, such as Google.
• Adaptable in fast-paced environments, approaching challenges with a positive attitude.